Warranty
      Back to home
      1. OGT Knowledge Academy
      2. Warranty

      WARRANTY: WHAT IS NOT COVERED.

      A brief and concise outline of items not covered under our manufactures warranty.

      • Any warranty coverage that is brought to the selling dealer or Manufacturer (OGT) later than (10) days after the discovery of the defect (including written description of the defect and the VIN of the unit)
      • Claim filing procedure: OGT will not accept any warranty claim and/or reimbursement that is submitted outside of the published warranty terms and conditions and/or greater than thirty (30) days from the service completion date or that is submitted more than six (6) months from the ticket creation date 
      • Routine maintenance including, without limitation, caulking, re-caulking and waxing of the body of the trailer, tightening screws, brake squeak/lock-up/adjustment, latches, locks, combustion systems, changing fuses, electrical connections, and maintaining the HVAC systems.
      • Battery system lack of maintenance including cold weather battery damage, lack of charge off season, and terminal maintenance
      • Adjustments to all doors, drawers, locks, latches, awnings and window treatments beyond 90 days after retail sale.
      • Equipment, products, components, appliances, or accessories not manufactured by OGTLP.
        • this includes suspension, running, gear, and wheels/tires without proven maintenance records as per the OGT maintenance schedule
        • this includes anything related to wheel or axle alignment.
      • Recreational vehicles used for business, rental, commercial, residential, or disaster relief purposes, or any purposes other than recreational travel and family camping.
      • Recreational vehicles which are not originally purchased through OGT or those purchased through auction, repossession, salvage or an otherwise damaged or distressed condition.
      • Damage or loss caused in whole or in part by the misuse, abuse, neglect, theft, vandalism, product modification, improper customer or dealer installation, improper stowing of equipment, overloading or improper balancing of the load, low or high voltage, unauthorized repair or failure to follow instructions supplied with the recreational vehicle.
        • it is in the sole discretion of OGTLP to determine misuse, neglect, or abuse of the trailer 
      • Damage or loss caused in whole or in part by the unauthorized attachments, modifications or alterations to the structure, body, 7 pin box, or frame of the RV including but not limited to trailer hitches for towing.
      • Any fading or die lot changes of upholstery and vinyl wrap/printed graphics
      • Design defects; Redesign/Re-construction of any part of the RV; or anything related to wheel or axle alignment.
      • Rust or corrosion due to the environment; and any broken glass damage.
      • Damage or loss caused in whole or in part by animals, exposure to natural or atmospheric elements, corrosive chemicals, ash or fumes generated or released by vehicles, collision, road hazards, rock chips, condensation, or any other source.
      • Damage or loss caused in whole or in part by the willful or negligent acts of the driver of the vehicle pulling the RV, an accident involving the RV, or the condition of any road surface.
      • Damage or loss to the RV caused in whole or in part by the tow vehicle selected by the owner, owner’s operation or use of the tow vehicle, improper selection or installation of towing hitch on tow vehicle, weight distribution, sway control or equalizer equipment, or damage to the owner’s tow vehicle.
      • Any injury, loss or damage due to mold or fungi.
      • Any RV licensed, registered, or primarily used outside Canada or the USA.
      • Any Trailer that is no longer owned by the first retail owner the warranty is not transferrable.