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Orientation: Frequently Asked Pre Purchase Questions
These are the most common questions asked during the purchasing process.
Q: Do the batteries come fully charged from the factory?
A: Yes
Q: How long does it take to charge the batteries with the solar panels?
A: This will range from 4-12 hours depending on available light and power draw from the trailer accessories.
A: This will range from 4-12 hours depending on available light and power draw from the trailer accessories.
Q: Is there an extension for the Max Coupler hitch?
A: Yes, the holes are pre-drilled at the factory as we utilize an 18 inch XL coupler.
A: Yes, the holes are pre-drilled at the factory as we utilize an 18 inch XL coupler.
Q: If the 270 awning is chosen for the Pando, can the walls still be utilized, or does the rear gate prevent them from being used?
A: The optional walls can be used with the Pando kitchen setup, although the galley door wall is rolled up for galley door use.
A: The optional walls can be used with the Pando kitchen setup, although the galley door wall is rolled up for galley door use.
Q: What is the largest tire size that the trailer can take?
A: You can equip up to 33" tires from the factory, but some customers have fit 35" tires on their trailers.
A: You can equip up to 33" tires from the factory, but some customers have fit 35" tires on their trailers.
Q: Can the customer install any other tent without any complications?
A: Side-ladder tents are recommended on most trailer models due to features at the rear of the trailer such as the Pando kitchen or Expedition storage. The Pando and Sprocket can easily accommodate a 62" wide tent, while the Expedition and Switchback can accommodate larger 72" tents.
A: Side-ladder tents are recommended on most trailer models due to features at the rear of the trailer such as the Pando kitchen or Expedition storage. The Pando and Sprocket can easily accommodate a 62" wide tent, while the Expedition and Switchback can accommodate larger 72" tents.
Q: Can you install awnings on both sides of the trailers (without an RTT)?
A: Yes, although the option does not exist from the factory, the second awning will need to be installed post-purchase.
Q: Does the propane tank come purged or filled?
A: Tanks are vacuum purged for safety and ease of fill.
Q: What is the specific height with an awning or tent installed?
A: Depending on the awning (or tent) configuration, our Pando and Expedition trailers are 79 inches from ground to roof rack, with an additional 12 - 14” depending on the awning or Roof Top Tent configuration.
A: Depending on the awning (or tent) configuration, our Pando and Expedition trailers are 79 inches from ground to roof rack, with an additional 12 - 14” depending on the awning or Roof Top Tent configuration.
Q: What is the wind capacity that the awning can take without walls?
A: There are many factors to consider with wind ratings on canvas awnings. Most manufacturers will not provide wind ratings due to this. OGT recommends following the manufacturer recommendations for setup and tie-down.
A: There are many factors to consider with wind ratings on canvas awnings. Most manufacturers will not provide wind ratings due to this. OGT recommends following the manufacturer recommendations for setup and tie-down.
Q: What’s the max weight capacity on the rear receiver?
A: The Pando, Expedition, and Switchback rear hitch receivers are rated for 400 lb, although due to the body shape the Expedition typically requires an extension which lowers the rating of the hitch. It is recommended to use the rear hitch for a maximum of 4 non-electric or lightweight bikes, 2 electric bikes, or a mild amount of gear or firewood. The Sprocket is rated for 200 lb. None of the rear hitch receivers are rated to tow additional trailers.
Q: At what point do you need to winterize the water system in order to prevent it from freezing?
A: Anytime the local temperature is going to be below 0°C or 32°F.
A: Anytime the local temperature is going to be below 0°C or 32°F.
Q: What’s the largest sized fridge that can be installed in the front slider?
A: Currently the largest fridge available from the factory is the Truma C69.
A: Currently the largest fridge available from the factory is the Truma C69.
Q: How thick are the two mattresses?
A: The standard mattress is 4 inches high-density memory foam. The upgraded convertible sofa mattress is 6 inches high-density memory foam. Both include a removable vinyl-backed upholstered cover for removal.
A: The standard mattress is 4 inches high-density memory foam. The upgraded convertible sofa mattress is 6 inches high-density memory foam. Both include a removable vinyl-backed upholstered cover for removal.
Q: Can you install the furnace after taking possession of the trailer?
A: Not in the same fashion as the factory installation. DIY installation is possible but may void your OGT factory warranty and is a difficult installation.
Q: How does the customer service their trailer where they live?
A: Most of the annual maintenance can be performed by the owner as per the OGT owner’s manual. Otherwise an RV service center or mobile RV Mechanic can do the service with OGT guidance as required.
A: Most of the annual maintenance can be performed by the owner as per the OGT owner’s manual. Otherwise an RV service center or mobile RV Mechanic can do the service with OGT guidance as required.
Q: What is the service cycle? Once a year or every so often?
A: Refer to the OGT owners manual for recommended service intervals.
A: Refer to the OGT owners manual for recommended service intervals.
Q: Can a different tongue jack be used?
A: Yes. The XO750 Black Edition jack from Ark is an available feature upgrade.
Q: Can a lithium battery/batteries be used?
A: Yes, our standard and optional onboard charger systems support lithium charging.
A: Yes, our standard and optional onboard charger systems support lithium charging.
Q: Are the trailers insulated?
A: Yes. We utilize CNC cut closed-cell rigid foam (R-10) for 4-season useability.
A: Yes. We utilize CNC cut closed-cell rigid foam (R-10) for 4-season useability.
Q: Is the Max Coupler optional?
A: Yes. Our base model trailers include a 2” ball as standard; we do use a common bolt pattern for our Max Coupler as well as 2” ball hitch for easy replacement.
Q: Does Off Grid Trailers offer financing options?
A: Yes. We offer financing options in both Canada and the United States. In Canada we have partnered with TD Bank and in the United States we have partnered with New Coast Financial Services.
A: Yes. We offer financing options in both Canada and the United States. In Canada we have partnered with TD Bank and in the United States we have partnered with New Coast Financial Services.
Q: How long can I finance an Off Grid Trailer?
A: Through our financial partners you can amortize the purchase up to 20 years on approved credit.
A: Through our financial partners you can amortize the purchase up to 20 years on approved credit.
Q: What are the financing rates available?
A: Financing rates are subject to your credit history. Please contact our sales department for more information.
A: Financing rates are subject to your credit history. Please contact our sales department for more information.
Q: Do Extended Warranties cover service across North America?
A: We offer Extended Warranty plans with 2 companies. One for Canadian Consumers and the other is for US Consumers. Both will cover repairs of your trailer across North America.
A: We offer Extended Warranty plans with 2 companies. One for Canadian Consumers and the other is for US Consumers. Both will cover repairs of your trailer across North America.
Q: Can I buy an extended warranty even if I do not finance the purchase of my trailer?
A: Yes
A: Yes