Prepare to read! This article is the one stop shop for all things Truma. You'll find reference, troubleshooting, and warranty guidelines for the Truma systems: Control panel, Truma AquaGo Comfort Plus (water heater) and Truma Varioheat (furnace)
Reference Links:
Truma VarioHeat Operating Instructions
Truma AquaGo Operating Instructions
Truma AquaGo Stuck in Cleaning Mode
BEFORE YOU CONTACT WARRANTY!
- Ensure you read the below details and tips & tricks as the most common failures are easily remedied by adhering to the tips and tricks below!
Truma CP Plus Troubleshooting Tips & Tricks
Tips & Tricks
- Most Common Failure Causes:
- Error codes are displayed on the unit as below - refer to guide above for all troubleshooting
- E = error
- 2 = error code
- H = appliance
- H = VarioHeat
- W = AquaGo
- Propane line air lock
- Open the propane tank first
- Turn on stove burners (all) and allow to run
- Turn on heater and furnace
- Review this troubleshooting guide if error is not resolved
- Error codes are displayed on the unit as below - refer to guide above for all troubleshooting
- Common causes
- Lack of Propane - Ensure LP tank is full and free of air locks
- Gas supply empty - Turn on gas valve on LP bottle
- Appliance switch is OFF - Turn on appliance switch (VarioHeat and AquaGo)
- Fresh water supply is OFF - Ensure water tank valves are not set to winterizing mode
- Gas supply pressure is low <10.5" water column
- Your dual stage regulator is set to 13.5" water column, do not change it!
-
- All other "error codes" refer to the troubleshooting guides above OR contact OGT customer service at warranty@offgridtrailers.com for service within 48 business hours or to be directed to Truma for 3rd party customer support
Truma VarioHeat Troubleshooting Tips & Tricks
Tips & Tricks
- Most Common Failure Causes:
- Safety feature is activated:
Truma AquaGo Troubleshooting Tips & Tricks
Tips & Tricks
- Your OGT is delivered without the water heater filter installed because every unit is winterized during production regardless of the delivery date.
- Water leaking from unit/cabinet? - Ensure the filter cartridge is inserted correctly.
- Important!
- You must install the cartridge before use - refer to OGT owners manual
- You must install the cartridge before use - refer to OGT owners manual
- Important!
-
- Important!
- You must ensure the unit is switched to the ON position
- You must ensure the unit is switched to the ON position
- Important!