1. OGT Knowledge Academy
  2. Maintenance, Repair, Troubleshooting, and Preventative Care

Truma Systems Orientation, Operation, Troubleshooting, and Warranty FAQ

Prepare to read! This article is the one stop shop for all things Truma. You'll find reference, troubleshooting, and warranty guidelines for the Truma systems: Control panel, Truma AquaGo Comfort Plus (water heater) and Truma Varioheat (furnace)

BEFORE YOU CONTACT WARRANTY!

  • Ensure you read the below details and tips & tricks as the most common failures are easily remedied by adhering to the tips and tricks below!

Truma CP Plus Troubleshooting Tips & Tricks 

Tips & Tricks

  • Most Common Failure Causes:
    • Error codes are displayed on the unit as below - refer to guide above for all troubleshooting 
      • E = error
      • 2 = error code
      • H = appliance
        • H = VarioHeat
        • W = AquaGo
    • Propane line air lock
      • Open the propane tank first
      • Turn on stove burners (all) and allow to run
      • Turn on heater and furnace
      • Review this troubleshooting guide if error is not resolved

  • Common causes
    • Lack of Propane - Ensure LP tank is full and free of air locks
    • Gas supply empty - Turn on gas valve on LP bottle
    • Appliance switch is OFF - Turn on appliance switch (VarioHeat and AquaGo)
    • Fresh water supply is OFF - Ensure water tank valves are not set to winterizing mode
    • Gas supply pressure is low <10.5" water column
      • Your dual stage regulator is set to 13.5" water column, do not change it!
    • All other "error codes" refer to the troubleshooting guides above OR contact OGT customer service at warranty@offgridtrailers.com for service within 48 business hours or to be directed to Truma for 3rd party customer support

Truma VarioHeat Troubleshooting Tips & Tricks 

 

Tips & Tricks

  • Most Common Failure Causes:
    • Safety feature is activated:

Truma AquaGo Troubleshooting Tips & Tricks 

Tips & Tricks

  • Your OGT is delivered without the water heater filter installed because every unit is winterized during production regardless of the delivery date. 
  • Water leaking from unit/cabinet? - Ensure the filter cartridge is inserted correctly.
    • Important!
      • You must ensure the unit is switched to the ON position