Prepare to read! This article is the one stop shop for all things Truma. You'll find reference, troubleshooting, and warranty guidelines for the Truma systems: Control panel, Truma AquaGo Comfort Plus (water heater) and Truma Varioheat (furnace)
Reference Links:
Truma VarioHeat Operating Instructions
Truma AquaGo Operating Instructions
BEFORE YOU CONTACT WARRANTY!
- ensure you read the below details and tips & tricks as the most common failures are easily remedied by adhering to the tips and tricks below!
Truma CP Plus (control panel error codes) Troubleshooting Tips & Tricks for your OGT
Tips & Tricks
- Most Common Failure Causes:
- Error codes are displayed on the unit as below - refer to guide above for all troubleshooting
- E= error
- 2= error code
- H= appliance
- H=VarioHeat
- W=AquaGo
- Propane line air lock
- Step 1
- open the propane tank first
- Turn on stove burners (all) and allow to run
- turn on heater and furnace; if not resolved proceed to Step 2
- Step 2
- resolve most common Air lock issues in the RV LP system
- Step 1
- Lack of Propane - Ensure LP tank is full and free of air locks
- Gas supply empty - turn on gas valve on LP bottle
- Appliance switch is OFF - turn on appliance switch (vario heat and aquago)
- Fresh water supply is OFF - ensure water tank valves are not set to winterizing mode
- Gas supply pressure is low <10.5" water column
- your dual stage regulator is set to 13.5" water column do NOT change
- Water leaking from unit/cabinet - Ensure the filter cartridge is inserted correctly see above
- all other "error codes" refer to the troubleshooting guides above OR contact OGT customer service at warranty@offgridtrailers.com for service within 48 business hours or to be directed to Truma for 3rd party customer support
- Error codes are displayed on the unit as below - refer to guide above for all troubleshooting
Truma VarioHeat (Furnace) Troubleshooting Tips & Tricks for your OGT
Tips & Tricks
- Most Common Failure Causes:
- Safety feature is activated:
-
- Propane line air lock
- Step 1
- open the propane tank first
- Turn on stove burners (all) and allow to run
- turn on heater and furnace; if not resolved proceed to Step 2
- Step 2
- resolve most common Air lock issues in the RV LP system
- Step 1
- Propane line air lock
-
- Lack of Propane - Ensure LP tank is full and free of air locks
- Gas supply empty - turn on gas valve on LP bottle
- Appliance switch is OFF - turn on appliance switch
- the vario heat unit is located in the upper interior storage cabinet
- Fresh water supply is OFF - ensure water tank valves are not set to winterizing mode
- Gas supply pressure is low <10.5" water column
- your dual stage regulator is set to 13.5" water column do NOT change
- Water leaking from unit/cabinet - Ensure the filter cartridge is inserted correctly see above
- all other "error codes" refer to the troubleshooting guides above OR contact OGT customer service at warranty@offgridtrailers.com for service within 48 business hours or to be directed to Truma for 3rd party customer support
Truma AquaGo (On Demand Water Heater) Troubleshooting Tips & Tricks for your OGT
- Truma AquaGo Operating Instructions
- Decalcification instructions Truma AquaGo
- Safety information Truma AquaGo Decalcification Tablets MSDS
- Blink Codes Truma AquaGo
- Troubleshooting Truma AquaGo
Tips & Tricks
- Your OGT unit is delivered without the Water Heater Filter Cartridge install because every unit is delivered winterized regardless of the season/delivery date for system safety in all conditions
- Important!
- You Must install the cartridge before use - refer to OGT owners manual
- You Must install the cartridge before use - refer to OGT owners manual
- Important!
-
- Important!
- You Must ensure the unit is switched to the ON position
- You Must ensure the unit is switched to the ON position
- Important!
- Most Common Failure Causes:
- Propane line air lock
- Step 1
- open the propane tank first
- Turn on stove burners (all) and allow to run
- turn on heater and furnace; if not resolved proceed to Step 2
- Step 2
- resolve most common Air lock issues in the RV LP system
- Step 1
- Propane line air lock
-
- Lack of Propane - Ensure LP tank is full and free of air locks
- Gas supply empty - turn on gas valve on LP bottle
- Appliance switch is OFF - turn on appliance switch
- Fresh water supply is OFF - ensure water tank valves are not set to winterizing mode
- Gas supply pressure is low <10.5" water column
- your dual stage regulator is set to 13.5" water column do NOT change
- Water leaking from unit/cabinet - Ensure the filter cartridge is inserted correctly see above
- all other "error codes" refer to the troubleshooting guides above OR contact OGT customer service at warranty@offgridtrailers.com for service within 48 business hours or to be directed to Truma for 3rd party customer support